TERMS AND CONDITIONS

UPDATED MAY 2026

1. About this Website

These Website Terms of Use (Terms) apply to the websites owned and operated by LifeChanger Foundation Limited (ABN 61 616 524 255) (LifeChanger, we, us or our) under the domain name “lifechanger.org.au” and any related websites or digital services operated by us (Website).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Website.

These Terms should be read together with our Privacy Policy and any additional terms, notices or policies published on specific sections of the Website.

If there is any inconsistency between these Terms and any specific terms published elsewhere on the Website, the specific terms will prevail to the extent of the inconsistency.

2. Australian Users

The Website is intended for users located in Australia. The Website may be accessed outside Australia, however LifeChanger makes no representation that the Website complies with laws outside Australia.

If you access the Website from outside Australia, you do so at your own risk and are responsible for complying with applicable local laws.

Unless otherwise stated, all references to currency are references to Australian dollars (AUD).

3. Changes to these Terms

LifeChanger may update these Terms from time to time by publishing the updated Terms on the Website.

Changes take effect from the date they are published. Your continued use of the Website after updated Terms are published constitutes acceptance of those updated Terms.

We recommend that you review these Terms periodically.

4. Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms.

You must not:

• use the Website in any way that breaches any applicable law or regulation;

• engage in fraudulent, misleading or deceptive conduct;

• interfere with or disrupt the Website or its security features;

• attempt to gain unauthorised access to any part of the Website, systems or networks;

• introduce viruses, malware or other harmful code;

• use the Website to collect personal information about others without lawful authority or consent;

• use the Website to transmit spam, unsolicited communications or promotional material; or

• engage in conduct that could damage the reputation or operations of LifeChanger.

If we provide you with login details, passwords or access credentials, you are responsible for maintaining their confidentiality and for all activities conducted using those credentials.

We reserve the right to suspend, restrict or terminate your access to the Website if we reasonably believe you have breached these Terms or applicable law.

5. Privacy

Your use of the Website is also governed by our Privacy Policy.

LifeChanger handles personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, where applicable.

By using the Website, you consent to the collection, use and disclosure of personal information as described in our Privacy Policy.

6. Intellectual Property

Unless otherwise indicated, all content on the Website, including text, graphics, logos, images, audio, video, software, downloadable materials and other content (Content), is owned by or licensed to LifeChanger and is protected by Australian and international intellectual property laws.

You may access and use the Content for personal, non-commercial use only.

You must not reproduce, adapt, distribute, publish, communicate, display, transmit or otherwise use any Content without prior written consent from LifeChanger, except as permitted by law.

All trade marks, logos and branding displayed on the Website are owned by LifeChanger or third parties. Nothing on the Website grants you any right or licence to use any trade mark without the owner’s prior written consent.

7. Third-Party Links

The Website may contain links to third-party websites or services.

Those third-party websites are not controlled or operated by LifeChanger. Links are provided for convenience only and do not constitute endorsement, approval or recommendation by LifeChanger.

To the maximum extent permitted by law, LifeChanger is not responsible for the content, availability, accuracy, privacy practices or security of third-party websites.

You access third-party websites at your own risk.

8. Website Availability

LifeChanger aims to keep the Website available and functioning properly but does not guarantee uninterrupted access.

The Website is provided on an “as is” and “as available” basis.

We may modify, suspend, withdraw or discontinue any part of the Website at any time without notice.

9. Information on the Website

The Website provides general information about LifeChanger, including our mission, programs, services, campaigns and activities.

While we take reasonable care to ensure information on the Website is accurate and current, we do not guarantee the completeness, accuracy, reliability or suitability of any information.

Information on the Website is general in nature and should not be relied upon as professional, financial, medical, legal or other advice.

You are responsible for evaluating the accuracy and suitability of any information before relying on it.

10. Donations and Purchases

Donations

LifeChanger accepts donations through the Website using third-party payment providers.

By making a donation, you warrant that:

• you are authorised to use the payment method provided; and

• the information you provide is accurate and complete.

Unless otherwise stated, donations are voluntary and non-refundable.

However, we may consider refund requests where:

• the donation was made in error;

• an unauthorised transaction occurred; or

• Australian law otherwise requires a refund.

Refund requests should be submitted within 30 days of the donation and should include relevant details and proof of payment.

Approved refunds for card payments will generally be returned to the original payment method.

Merchandise and Other Purchases

Where goods or merchandise are offered through the Website:

• product descriptions and images are illustrative only and may vary slightly from actual goods;

• prices are displayed in Australian dollars and may change without notice;

• orders are subject to acceptance and availability; and

• LifeChanger may refuse or cancel orders where necessary, including where pricing or product information errors occur.

Risk in goods passes to you upon delivery.

Nothing in these Terms excludes rights or remedies available under the Australian Consumer Law.

11. User Submissions and Communications

If you submit content to the Website or to LifeChanger through the Website, including testimonials, comments, photos, videos or other materials, you:

• warrant that you own or have the necessary rights to submit the content;

• grant LifeChanger a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and communicate that content for purposes connected with LifeChanger’s activities; and

• warrant that the content does not infringe any third-party rights or violate any law.

We reserve the right to remove any content submitted by users at our discretion.

12. Disclaimer

To the maximum extent permitted by law, and subject to any rights you may have under the Australian Consumer Law or other laws that cannot be excluded:

• the Website and Content are provided without warranties or guarantees of any kind;

• LifeChanger does not guarantee that the Website will be secure, uninterrupted, error-free or free from viruses or other harmful components; and

• LifeChanger does not guarantee the accuracy, completeness or suitability of the Website or Content.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under applicable law, including the Australian Consumer Law.

13. Limitation of Liability

To the maximum extent permitted by law, LifeChanger excludes all liability for any loss, damage, cost or expense (including indirect or consequential loss) arising from or in connection with:

• your use of, or inability to use, the Website;

• reliance on information contained on the Website;

• interruptions, errors, viruses or security vulnerabilities; or

• third-party websites or services linked from the Website.

Where liability cannot be excluded under law, LifeChanger’s liability is limited to the extent permitted by law.

Nothing in these Terms is intended to exclude, restrict or modify rights you may have under the Australian Consumer Law.

14. Indemnity

You indemnify LifeChanger, its directors, employees, volunteers, contractors and agents against any loss, liability, claim or expense arising from:

• your breach of these Terms;

• your misuse of the Website; or

• your violation of any law or third-party rights.

This indemnity does not apply to the extent caused by LifeChanger’s negligence, fraud or wilful misconduct.

15. Termination and Suspension

LifeChanger may suspend, limit or terminate your access to the Website at any time and without notice where reasonably necessary to protect the Website, users, systems or LifeChanger’s legitimate interests.

Provisions relating to intellectual property, disclaimers, limitation of liability, indemnities and governing law survive termination.

16. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

17. Contact Us

If you have questions about these Terms, please contact:

LifeChanger Foundation Limited Website: https://lifechanger.org.au Email: info@lifechanger.org.au